ToyoSeeds LLC (hereinafter referred to as “the Company”) and its group companies recognize the importance of protecting personal information. We comply with the “Act on the Protection of Personal Information” and our Privacy Policy, and strive to protect our customers’ privacy.
1. Definition of Personal Information
Personal information refers to information that can identify an individual, such as name, address, and telephone number. It also includes information that can identify an individual when combined with other information.
2. Acquisition of Personal Information
When requesting the provision of personal information, the Company will inform you of the purpose and scope of use and obtain your consent.
3. Use of Personal Information
〈Purpose of Use of Customer Information〉
・Accommodation and Experience Activity Services
Reservations for accommodation and experience activity services
Arrangements for accommodation and experience activity services
Provision of accommodation and experience activity services (check-in, check-out, treatments, etc.)
Customer satisfaction surveys (conducted via phone, fax, email, mail, courier, etc.)
Accounting processing (billing, payments, refunds, etc.)
Aftercare (mailing of returned items, notifications regarding various operations, etc.)
Customer satisfaction surveys (conducted via phone, fax, email, mail, courier, etc.)
Accounting processing (billing, payments, refunds, etc.)
Aftercare (mailing of returned items, notifications regarding various operations, etc.)
Customer satisfaction surveys (conducted via phone, fax, email, mail, courier, etc.)
Accounting processing (invoicing, payments, refunds, etc.)
Aftercare (mailing returned items, notifications regarding various operations, etc.)
・Customer Service Website Services
Reservations for offline events
Notifications regarding offline event hosting and site updates
Accounting processing (invoicing, payments, refunds, etc.)
4. Management of Personal Information
To protect the personal information entrusted to us, we appropriately educate and supervise our employees and contractors, striving to prevent information leaks, loss, and incorrect entries. We strictly select contractors and require them to sign confidentiality agreements regarding personal information handling to prevent leaks, loss, and tampering. We also provide improvement guidance as necessary.
5. About Cookies and Web Beacons
Cookies are a feature that stores user information within the browser, eliminating the need for re-entry and enabling the display of content optimized for the user. Web beacons (sometimes referred to as “clear GIFs”) are a technology used to measure site and page access. We use these technologies on our websites and smartphone apps for purposes such as: displaying internet advertisements optimally; counting the number of browsers viewing internet advertisements for each piece of content; eliminating the need for re-entry; and measuring access patterns. Cookies can identify your browser but cannot identify you personally. Similarly, web beacons cannot identify you personally.
Additionally, some advertisements displayed on our websites utilize third-party companies’ ad servers. Similarly, some parts of our sites use third-party companies’ measurement servers to track access. These third parties also use cookies and web beacons for efficient ad delivery and access measurement. While we have investigated these cookies and web beacons beforehand and confirmed they comply with our usage standards, the information is stored on third-party servers. Therefore, its management is governed by the privacy policies of these third-party companies.
6. Inquiries
We will promptly respond to requests for disclosure, correction, or suspension of use of personal information. However, when such requests are made, we will verify the identity of the requester using appropriate methods to prevent information leaks due to fraudulent disclosure requests.
7. Provision of Personal Information to Third Parties
We will not provide or disclose personal information to third parties except in the following cases:
1. When consent has been obtained from the customer themselves
2. When required by law
3. When there is a risk of infringement upon specific rights and interests, such as human life, body, or property, and providing personal information is necessary to protect them, and obtaining consent from the customer themselves is difficult
4. When a national agency or similar body requires cooperation from a private company to perform duties prescribed by law, and the cooperating private company agrees to provide personal information to said agency, and obtaining the customer’s consent for such provision could impede the performance of said duties.
8. Name of the Person Responsible for Managing Personal Information
ToyoSeeds LLC
9. Contact Point
For inquiries regarding disclosure requests or other personal information matters, please contact the following point of contact.
“Personal Information Inquiry Desk”
ToyoSeeds LLC Personal Information Inquiry Desk
E-Mail: contact-form@yuinoya.com
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